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Gold River Distributors - Policy & Terms

General Operating Policies

Inventory & Product Releases

  • Weekly Updates: We provide an updated inventory list every Monday, with additional updates as needed in response to market fluctuations, supply changes, and release-day pricing.
  • Product Releases: Most new product releases are allocated. While we may have some available inventory on release day, these products will be offered at wholesale market pricing.

Allocations: Gold River Distributors does not offer pre-orders or immediate access to newly released products on their official release date. New releases typically become available to approved customers with active Gold River accounts the Monday following the initial release.

Please note that it generally requires one full year of consistent purchasing history to qualify for product allocations. Our sports card allocation program will conclude in January 2026.

Due to recent Fanatics licensing agreement changes, Panini Basketball allocations will end in October 2025, and Panini Football allocations will end in March 2026.

For the remaining few months of football allocations, Gold River will be slightly reducing allocated quantities compared to historical levels to better serve all customers and maintain a strong, diverse product assortment on our website for those who are not currently part of the allocation program.

Allocation update: 

Gold River Distributors Allocation Policy

Gold River Distributors will continue managing allocations using the same general process we have followed historically. Though we are in the process of researching new ways of evaluating allocations now that any looming Panini Licensing agreements have completed.

Allocation Basis

The primary allocation metric is a customer’s purchasing history during the previous 12 months for the same or a similar type of product.

For example, a customer’s Pokémon Elite Trainer Box purchasing history will be used when determining allocations for future Elite Trainer Box releases. Booster Box purchases, sports card purchases, or unrelated product purchases will not be a determining factor for an Elite Trainer Box allocation.

The same general approach applies to allocated sports card products. Purchasing history for the applicable sport, brand, product type, or comparable prior release will be the primary consideration.

Overall Gold River Support

Consistent support of Gold River’s complete product assortment is encouraged and may be rewarded when allocations are determined.

When customers have similar purchasing histories for an allocated product, greater consideration may be given to the customer who also consistently supports other Gold River brands, restock products, supplies, and available product lines.

Overall Gold River support may positively affect an allocation, but it does not replace the primary consideration of historical purchases of the same or similar products.

Website and Showroom Inventory

Gold River may reserve approximately 10% to 50% of its initial inventory for sale through our website and showroom at current wholesale market pricing.

This inventory may become available on the official release date or the following Monday. However, no guarantee is made regarding the exact date, time, quantity, or price at which a product will become available.

The amount reserved for the website and showroom may vary based on market conditions, manufacturer supply, customer demand, and Gold River’s available warehouse capacity.

The availability of a product on our website or in our showroom does not mean that all customers requesting the product will receive an allocation. Website and showroom inventory is managed separately from customer allocations.

New Customers

New customers are not guaranteed immediate access to allocated products. It generally takes approximately one year of consistent purchasing activity for a new account to establish enough history to begin appearing meaningfully in our allocation data.

This applies to both Pokémon and allocated sports card products.

Large individual purchases or purchases made within a short period do not guarantee future allocations. Allocations are based on consistent purchasing history over time.

Additional Allocation Opportunities

There may be releases for which manufacturer quantities allow Gold River to offer allocations or preorder opportunities to additional customers who may not have initially qualified.

These opportunities will vary by release and are not guaranteed.

Final Allocation Decisions

All allocations remain subject to available manufacturer supply, customer purchasing history, account standing, product-line support, market conditions, and other relevant business considerations.

Past allocations do not guarantee future allocations, and allocated quantities may increase, decrease, or be discontinued from one release to another.

Pre-Order Policy

  • Customers who wish to place a pre-order must have a valid credit card and/or checking account on file to secure the order.
  • Pre-orders are final. Cancellations are not permitted. If a customer changes their mind after placing a pre-order, payment will still be processed.
  • Failure to honor pre-order commitments may result in the termination of online account privileges and exclusion from future pre-order opportunities.

Pricing & Availability

Pricing Notice: All prices are valid during our standard business hours — Monday through Thursday, 9:00 AM to 5:00 PM PST, and Friday, 9:00 AM to 4:00 PM PST. Orders placed after business hours or over the weekend will be billed at the price posted on the next business day.

Please note that price locking is not permitted, and orders may be subject to cancellation if we suspect attempts to manipulate or hold pricing. We appreciate your understanding and cooperation as we work to ensure fair and consistent pricing for all customers.

  • Price Adjustments: Prices are subject to change throughout the day. In-house inventory prices take precedence over any previously communicated lists. We strive to minimize the time between price changes and updated inventory lists.
  • Online Catalog Alert: Online stock quantities may not always reflect actual inventory availability. All orders must be internally confirmed before processing and shipping.
  • In-Stock List Updates: See link for a page always available: https://goldriverdistributors.com/pages/in-stock-list
  • Return Policy: All sales on sports and gaming wax/cards are final. No returns are accepted.

Shipping Policies

Shipping Costs & Processing

  • Complimentary Shipping: Free shipping is available on domestic sports wax orders over $500 (excludes HI & AK). Shipping fees apply to all gaming and supply items.
  • Expedited Orders: Orders placed directly with a sales representative via phone, text, or email before 2:00 PM will ship the same day.
  • Web Order Processing: Please allow up to 24 hours for processing of all web orders to ensure accuracy and efficiency.

Shipping Timelines & Carrier Policies

  • Shipping Days: UPS does not count Saturday and Sunday as official transit days. Please consider this when placing your order.
  • Release Date Shipments: We do not automatically upgrade shipping if a manufacturer delays a product's release. However, customers may request an expedited shipping option at their own cost.
  • Delivery Estimates: All shipping and delivery dates are estimates only and not guaranteed. Title to ownership and risk of loss pass to the customer once the order is transferred to the carrier.
  • We will not drop ship any products and in the event we ever agree to, we hold no liability for any shipment error to your customer.

Shipment Liability

We are not responsible for delays caused by factors beyond our control, including but not limited to:

  • Natural disasters (floods, fires, earthquakes)
  • Government actions or regulatory changes
  • Labor strikes or transportation disruptions
  • Power outages or telecommunication failures

Payment Policies

Accepted Payment Methods

  • We accept checks, credit cards, and debit Visa/MasterCard transactions.
  • Credit Card Transactions: A 3% processing fee applies to all credit card payments. Debit Visa/MasterCard transactions are exempt from this fee.

Invoice & Payment Terms

  • Unless otherwise arranged, all invoices must be paid in full before shipment.
  • Customers who are not approved for payment terms must maintain a valid credit card on file and/or prepay for preorder products when requested by Gold River Distributors.
  • By placing an order or preorder, the customer authorizes Gold River Distributors to process payment using a valid payment method saved to the account.
  • If multiple credit cards are on file and the first card attempted is declined or cannot be processed, Gold River Distributors may attempt payment using another card on file.
  • Failure to maintain a valid payment method or provide requested prepayment may result in the order or preorder being reduced or canceled.

Customer Application Requirements

To qualify for an account, retailers must meet the following criteria:

  • Business License: A valid business license issued in California or the applicable local jurisdiction.
  • Resale Permit: A resale permit (seller's permit) to purchase products for resale without paying sales tax.
  • Tax Identification Number: A registered Tax Identification Number (TIN) or Employer Identification Number (EIN) for tax purposes.
  • Business Entity: The retailer must operate as a legal business entity (sole proprietorship, partnership, corporation, or LLC).

Website Accessibility

We are committed to making our website accessible to all individuals. Our accessibility initiatives include:

  • Alternative text for images
  • Keyboard navigation compatibility
  • Clearly structured content for ease of use

If you experience any accessibility issues while browsing our website, please contact us. Your feedback is valuable, and we will promptly work to resolve any concerns.

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